1. Will sunlight affect the color of my sofa?
All artificial leather will fade by some degree over time. Artificial leather directly exposed to sunlight will fade faster. Artinn’s artificial leather will resist fading as Natural leathers.
On-site to find our Dealer and Retailer locate the one nearest you and get complete contact information.

2. Where can I sit in the Artinn chair and get a feel for how it fits me?
Many of our Dealers and Retailers carry a selection of chairs you can try out. The chairs each location has on hand varies, so please contact them in advance to make sure they have what you’re interested in trying.
Use our map on-site to find our Dealer and Retailer locate the one nearest you and get complete contact information.

3. What can I do if I don’t know whether my product is covered under warranty or not?
Check with the Artinn’s Dealer or Retailer where you purchased your product. Your Dealer or Retailer will determine if your product is covered under warranty and will coordinate the replacement or repair.

4. How do I get my Artinn product repaired and what information do I need?
For warranty repairs, you’ll need to provide information from the manufacturing label (product model, manufacture date), along with a description of the issue and a photograph of it.
Labels are typically affixed to the underside of a chair’s seat or front of the sofas. Since labels evolve over time, we’ve provided several examples here to show where you can find the necessary information on the label
Once you have the required information related to your issue, contact the Dealer or Retailer where you purchased your product to coordinate any service or repairs needed.

5. What do I do if I need to request a repair for my Artinn product but it doesn’t have a manufacturing label?
If you still have the receipt or credit card statement from the original purchase, you can identify the Dealer or Retailer where you bought your product. Contact them, and they will verify warranty coverage and will coordinate the repair or replacement.

6. What if I’ve moved and need service for my Artinn product?
Visit our map on-site to find Dealer and Retailer one nearest your current location. Contact them, and they can verify warranty coverage and coordinate repair or replacement.

7. What can I do about a Artinn product I bought from a reseller that wasn’t authorized and now the product needs to be repaired?
You will need to contact the reseller directly, who can perhaps make the repair for you. Because Artinn cannot guarantee the condition or authenticity of the components used by unauthorized resellers, these products wouldn’t be covered by Artinn’s warranty. Buying from an authorized Artinn reseller gives you two advantages. The first is authenticity. If the product comes from an authorized reseller, you can be certain it’s the real thing. The second is the warranty. Artinn and its authorized resellers stand behind every Artinn product and have the ability to make repairs if needed.

8. How can I purchase replacement parts for my Artinn product?
You can not buy any of Artinn product parts. All other replacement parts can be purchased through warranty repairs from an authorized Dealer. Please visit our site to find a dealer near you.

9. How do I know if my Artinn product is authentic? What is its value?
If you can see one of these Artinn logo marks on your product, you know it’s authentic:
All our classic designs come with a certificate of authenticity. In addition, some have a medallion attached to certify their authenticity.
Your product may also have a label attached to it. For a chair, this is often on the underside of the seat and for a sofa, this is often in front of the seat. The manufacturing label identifies it as the Artinn product.
As to the value of your product, many of our customers have found these resources helpful for determining the authenticity and value of older Artinn products.